Part A: Install Kontakt Player

Step 1

Head over to the Kontakt Player download page: click here.

Enter your Email and Country, then click the 'GET DOWNLOAD LINK' button.

  https://www.native-instruments.com/en/products/komplete/samplers/kontakt-5-player/free-download/

https://www.native-instruments.com/en/products/komplete/samplers/kontakt-5-player/free-download/

Step 2

Native Instruments will email you a download link to Kontakt Player.
Click the link to download your file(s).
The free sounds for Kontakt Player are not required for this product. Download them if you wish.

  Kontakt Player download link sent via email

Kontakt Player download link sent via email

Step 3

Download the Installer for your operating system.

  Kontakt Player download OS selection

Kontakt Player download OS selection

Step 4

Extract and/or run the Installer File to install Kontakt Player.

Kotakt Installer.PNG

Checklist:
You have installed Kontakt 5 Player.

 

PART B: Native Access

Step 1

Head over to the Native Access download page: Click Here.
Click the Download button to match your operating system, and download the Installer.

  https://www.native-instruments.com/en/specials/native-access/

https://www.native-instruments.com/en/specials/native-access/

Step 2

Extract and/or run the Installer.

Native Access Install.PNG

Step 3

Run Native Access. It may need to perform an update, in which case follow the prompts.
You will be presented with a login screen.
If you already have a Native Instruments account:
Enter your email and password and click 'LOGIN'.
If you do not have a Native Instruments account:
Click 'create a Native Instruments account'.
Enter your email, choose a password, agree to the EULA and click 'CREATE ACCOUNT'.

NA login.PNG
NA new user.PNG

Step 4

You should now be logged in to Native Access. Under 'Installed Products' you will see Kontakt Player 5.
EUROBASS requires version 5.8.1 or later, so check which version is currently installed and update via the 'Available Updates' tab if required.

  Version 5.7.0 is currently installed, so an update to 5.8.1 is required. The update can be found in available updates.

Version 5.7.0 is currently installed, so an update to 5.8.1 is required. The update can be found in available updates.

updating.PNG

Checklist:

You have a Native Instruments account.
You have installed Native Access.
You have updated Kontakt Player 5 to version 5.8.1 or later.

 

Part c: Install and authorize EUROBASS

Step 1

When you purchased EUROBASS, you received an email containing your personal download link and serial number.
Use the link to download EUROBASS.zip.
There is no time limit on this link, but there is a maximum of 3 download attempts. Please be aware of this limitation and backup your files accordingly.
 

Step 2

Extract EUROBASS.zip to your desired location.
eg: Sample Drive\Virtual Instruments\SubMission Bass
Below is an ideal folder structure.

file order.png

Step 3

Run Native Access and login.
Click 'Add a serial' in the upper left hand corner.
Enter your serial number.
Click 'ADD SERIAL'.

addaserial.PNG

Step 4

After entering a valid serial number, you will be asked to browse to the folder where you unzipped EUROBASS in Step 2.
Click the 'Browse' button and locate the folder named 'EUROBASS'.
It will not accept anything other than the folder named 'EUROBASS'. Ensure you select the exact folder, not the parent folder or drive. See images below.
Click 'INSTALL'.

na browse to folder.PNG
folder browse.PNG
browsed.PNG
installedboth.PNG

Checklist:
You have authorized EUROBASS in Native Access and it appears in 'Installed products'.

 

part D: Using EUROBASS

Step 1

Double check you are running Kontakt 5.8.1 or later, this can be found by looking at 'installed products' in Native Access.
EUROBASS WILL NOT WORK UNLESS YOU ARE RUNNING KONTAKT 5.8.1 OR LATER!

Step 2

Run Kontakt/Kontakt Player.
EUROBASS will display in the Library Browser to the left hand side.
Clicking on 'Instruments' under the EUROBASS Logo will display the 3 tones - CLEAN, DI and DRIVE.
Double click one of the tones in the list to load it.
Clicking on the arrow under the EUROBASS logo will display a menu where you can find the product manual.
Refer to the product manual and the Kontakt Player manual for more in depth information.

kontakt2.PNG
 

That's it!


Troubleshooting

A small number of our users have experienced the following issues, and these are the fixes we have found to work in each case.

Native Access fails to activate EUROBASS. I get the error message:
"The serial number does not belong to a known product".

1. Navigate to the following directory: C:\Program Files\Common Files\Native Instruments\Service Center

2. Delete all the .xml files in there.

3. Restart Native Access.

4. Your serial number should now be recognised and acceptped.

 

EUROBASS does not show up in the Kontakt Library window. Attempting to load the library manually fails.

1. Open the standalone version of Kontakt.

2. If the library is displayed in the standalone version, click the NI logo in the top right hand corner of Kontakt to display the about screen. You should see version 5.8 or higher.

3. Return to your DAW and open Kontakt. Click the NI logo again, and inspect the version. Chances are you will see an older version.

This issue is due to the preferences settings in Native Access. This area allows you to set the install path for the plugin versions of Kontakt. The path listed here is different to what the old version of Kontakt was installed to. Your DAW is scanning for plugins in a different location, and finding and loading the old version of Kontakt.

4. Locate the folder your DAW is scanning for plugins. Delete the old Kontakt files listed here.
5. Open the folder Native Access has been set to install plugins to. Move the Kontakt files from here to the folder in step 4.
6. Restart your DAW and load Kontakt. You should now see the library.
7 (optional). Set the install path in Native Access to the correct path, to avoid this issue in future updates.

If you have confirmed that both the standalone and DAW version of Kontakt is version 5.8 or higher, and you are still unable to load the library, contact support.